Master Knowledge Base

Discover the answers to virtually any question related to your Master account in our Master Account Knowledgebase. Here we have covered a range of frequently asked questions and topics, ranging from 'How To Login To Your Account' all the way through to how to link and manage all of your ClickSure accounts in one place. If you have a question, you will find the answer here!


  • Setting Up

    Here you can find answers to practically every question you may have when setting up your ClickSure Master Account.

  • Compliance

    Here you can find the answer to any questions you may have concerning compliance for your Linked Accounts in your Master Account.

  • Affiliate

    Here you can find the answer to any questions you may have concerning the Affiliate Features in your Master Account.

  • Advertiser

    Here you can find the answer to any questions you may have concerning the Advertiser Features in your Master Account.

  • Linked Accounts

    Here you can find the answer to any questions you may have about linking your accounts to a Master Account.

  • Finance

    Below you will find the answers to the most frequently asked questions about Payments, Billing History and using the Master Wallet

Setting Up

  • What Is A Master Account?

    A ClickSure Master account allows you a means of linking multiple Affiliate and/or Advertiser accounts under one comprehensive account. This enables you to access an overview of the activity on all linked accounts from a single area.  For the linked... Read More

  • What Are The Benefits Of Using A Master Account?

    Having a Master Account allows you to group all of your Affiliate and Advertiser accounts into one control panel, giving you an overview of their performance from an intuitive dashboard. You can also link new Affiliate and Advertiser accounts by using the Crea... Read More

  • Do I Need More Than One Account To Open A Master Account?

    Yes. To have a Master Account you are required to have more than one account. This can be a combination of two or more Affiliate Accounts and/or Advertiser Accounts. ... Read More

  • I Have Decided To Sign Up For A Master Account. What Next?

    After clicking on the Get Started button you will be presented with the ClickSure Master Account sign up page. You are required to input your email address and create a password for your Master Account. You will also need to provide your first name and last na... Read More

  • How Do I Sign Up For A Master Account?

    To sign up for a Master Account please visit https://www.clicksure.com/signup/master Alternatively, you can go to the ClickSure home page and scroll to the bottom. Here you will find additional information on Master Accounts and you will be able to sign up th... Read More

  • I Am Now On Step 2. What Do I Need To Do Next?

    The first step is simply to input the name of the Account Holder. This needs to be the company or individual's name that the account is registered under.  After this, enter your cell phone number and your Skype account ID.  If you do not have a Sky... Read More

  • I Have Forgotten The Log In Details For The Accounts I Want To Link. What Do I Do?

    If you have forgotten the login details for your accounts you can easily retrieve this information. Simply go to www.ClickSure.com and head to the Login section. When you click the type of account you wish to login to, a drop down box will appear. On the right... Read More


Compliance


Affiliate

  • What Are Affiliate Analytics?

    The Analytics area is similar to Transactions in that it allows you to search for results within a certain time frame. By default, today’s data will be shown. The Analytics section allows the Affiliate to analyse data such as; Clicks, Actions, Average E... Read More

  • What Information Is Displayed In Affiliate Transactions?

    The Affiliate Transactions section of the ClickSure Master account allows you to view all actions that you have made to date through your Affiliate accounts.  The Transactions section shows the user all the actions they have made in the past six months. ... Read More

  • How Do I Use The Transactions Section?

    The default view will show the Affiliate any transactions made for the current day. However, should they wish to view a different date, they can use the date range search feature at the top of the page. Affiliates can select another date, or a longer time peri... Read More

  • How Is The Conversion Rate Calculated?

    The conversion rate shows the percentage of clicks that have resulted in an action.  For example, if an Affiliate link has received 4 clicks in total and resulted in 1 action, the conversion rate would be 25%.... Read More

  • What Does Avg. EPC Mean?

    EPC stands for Earnings Per Click. This is a metric used to indicate the average earnings generated as a result of clicks on an Affiliate marketing link. ... Read More

  • What Is Displayed In Affiliate Paychecks?

    The Affiliate Paychecks section displays a simplified version of the Paychecks section found in the Affiliate account. The information is displayed in columns titled Affiliate, Acc. Balance and Current Paycheck and is followed by a breakdown of... Read More

  • Is There An Advanced Search Feature?

    To use the Advanced Search feature, the Affiliate simply needs to click the Show Advanced Search link just underneath the date range search boxes. Once the link has been selected the following search fields will display:  Here you can search by Ac... Read More

  • How Do I See Custom Data?

    You can search for the Custom Data tags that you have setup by going to the Analytics section. This can be done by clicking the check box entitled Show Custom Data. This will display the results along with any Custom Data tags that have been added to the ... Read More


Advertiser

  • Analytics Overview

    In this section you are able to analyse the performance of your offers and the performance of the Affiliates promoting your offers. You can sort through the information by either Affiliate, or Campaign. You can select a date for your search. By default the dat... Read More

  • Transactions Overview

    Transactions: Here you will be able to view information about the sales Affiliates promoting your offer have made. You will be able to select a date range. By default the adte range is set to today’s date. Clicking on the date boxes will allow you t... Read More

  • Why Would I Use The Transactions Section?

    Here you will be able to view information about the actions that Affiliates who are promoting your offer have made. These actions could be sales, for which you would pay a commission, or these could be voids, test sales or refunds. The information shown break... Read More

  • What Are The Different Types Of Offer Available?

    CPA - Cost Per Action - An Affiliate will earn a Commission for an action specified by an Advertiser CPL - Cost Per Link - An Affiliate will be paid a commission for each lead they can generate for the Advertisers product CPS - Cost Per sale - Similar to... Read More

  • What Does Avg. EPC Mean?

    This is the average earnings per click and can be calculated using formula like in the below example: 1.  Price of your product:  $500 2.  Affiliate commission received for each sale:  $50 3.  Net number of sales: 25 4.  Total... Read More

  • What Is A Click ID?

    Each time a customer clicks on the Affiliate link containing your offer a unique Click ID is generated.... Read More

  • What Is An Action?

    This is the type of action that has occured. The default setting within the Analytics section of an Advertiser account is for the table to only show sales generated. A sale is a type of action created when an Affiliate earns commission by promoting and making ... Read More

  • What Is An Action ID?

    Each time an Action is carried out a unique Action ID is generated. This allows ClickSure to search for a particular action if needed.... Read More

  • How Is The Conversion Rate Calculated?

    The conversion rate shows the percentage of clicks which have resulted in an action. For example, if an Affiliate link has received 4 clicks in total and 1 action has resulted from these clicks the conversion rate would be 25%.... Read More

  • What Is the Difference Between Paid Out And Spend?

    The Paid Out column shows the amount you are required to pay to Affiliates in commission. The Spend column combines the Affiliate payments with Advertiser fees charged by ClickSure.... Read More

  • What Information Can I Find Out Using The Advanced Search Tab?

    Clicking on the Show Advanced Search tab will allow you to search for a Transaction in a number of ways. You can search for a Transaction by Action ID, Affiliate, Click ID or Campaign Name.  You can also search via the Transaction Reference relevant to y... Read More

  • Can I Search By Invoice Date?

    If you would like to search by invoice date you can do so by selecting the Export Transactions button. This will download your transactions into a spreadsheet, in which comprehensive information is given including the Invoice Date.... Read More

  • Can I Search By The Name Of The Offer Being Promoted?

    It is possible to search for the name of the offer which an Affiliate is promoting. You can do this by clicking Show Advanced Search inside the Transactions section and then typing the name of your offer into the section labelled Campaign Name.... Read More

  • How Do I Search By Affiliate?

    To search by Affiliate navigate to the Sort By drop down menu and select Affiliate in the Analytics section of your Master account. If you search by Affiliate, the information will be ordered by the amount of actions the Affiliate has made. The Affiliate with... Read More

  • How Do I Search By Campaign?

    To search by campaign select the Sort By drop down menu and then select Campaign in the Analytics section of your Master account. If you search by Campaign, the information will be ordered by the amount of Actions the Campaign has made.... Read More

  • How Is The Amount Calculated In The Transactions Section?

    Inside the Transaction section of your Master account, you'll notice the heading titled Amount. This section is designed to show you how much each action is costing you as an Advertiser.  Please note, this amount includes the ClickSure fee. Which is 10% ... Read More

  • I Want To Search By A Specific Type Of Offer. Can I Do This?

    It is possible to search by the type of offer, should you wish. On the right hand side of the Transactions section you'll see five tick boxes: CPA, CPL, CPS, MLT and CPR. These refer to the types of offer that are being promoted and, if you wish, you can unti... Read More

  • I Want To Search For A Transaction Which Happened Last Month. Can I Do This?

    Advertisers are able to set the date back on their transactions as far back as they wish. You are able to do this by clicking on the dates labelled Start Date and End Date. This will present you with a small calendar in which you can pick the relevant date ran... Read More

  • What Are Excluded Affiliates?

    Excluded Affiliates are Affiliates that you have blocked from promoting your offer. It is at your discretion whether or not you would like to block specific Affiliates from promoting your offer. For more information please see Can I Block Affiliates From Prom... Read More

  • What Do I Do If I Want To Search For A Specific Affiliate?

    If you want to search for a specific Affiliate you can do this by clicking the Advanced Search button and typing in the Affiliates name in the section labelled Affiliate.... Read More

  • Can I Void An Action From My Master Account?

    Actions can only be voided from within your Advertiser Account. It is possible to login in to your Advertiser account through your Master Account should you have linked them together. Go to the Linked Accounts section and select Login on the account you woul... Read More

  • Why Would I Void A Transaction?

    You, as an Advertiser, in rare circumstances may decide to void a transaction. This can be for a variety of reasons, for example you may feel that the order was fraudulent and created purely to generate commission for an Affiliate (self purchase). In some case... Read More

  • Why Would I Need To Void A Transaction?

    You, as an Advertiser, in rare circumstances may decide to void an action. This can be for a variety of reasons, for example you may feel that the order was fraudulent and created purely to generate a commission (self purchase) for an Affiliate. In some cases ... Read More

  • Why Can't I Void An Action?

    Each Advertiser account has a void limit of 10%. If you have reached this limit then you'll be unable to void any more actions. If you've reached the void limit but have located some fraudulent actions, then you'll need to contact the ClickSure Support Team di... Read More


Linked Accounts


Finance